DSM/SRM/Firmware Update: Exten. 3.6 Disclaimer of Warranties. Applies with proof of purchase available. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Full: Firmware and software updates will be continuously provided. check the DSM Technical Specifications. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Find the add-on packages available in Package Center. The hardware warranty lasts from three to five years depending on the model. Slide to complete the puzzle . Infrastructure security YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Technical Support: After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Please wait. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. The system is processing. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. 5.2 Assignment. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Product Warranty: Verification code. Cancel Create Password. Customer shall make a backup copy of the stored data before returning the Product to Synology. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Add-on Packages view the complete package list. Slide to complete the puzzle * Use 8 or more characters . INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Customized By. Enjoy our services! No biggie as she ordered a new one earlier today, mainly was just curious. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Press question mark to learn the rest of the keyboard shortcuts. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. We recommend you to back up the important data periodically. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. You can consider it at about 10-15% of the value of a particular model. 1 You will need to present the receipt or invoice as proof of purchase. 3 Loosen the screws that secure the fan on the back cover as shown below. At the moment not all models are supported. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Product Registration and Extended Warranty. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. 5.7 Export Restrictions. SUN Server Warranty Lookup Site. 4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. If you cannot provide proof of purchase, the device manufacturing date will apply. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Opposite Palm Beach Hotel In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Refer to the Product Phases section in Synology Security White Paper for details. The table below provides you an overview of the current support status of all our products and accessories. Local Consumer Protection Laws. Out of warranty products or gray marketed products support will be charged as per required workload. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. If you didn't receive the code, please check your spam folder. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. I'm trying to configure my NAS to be monitored in my Synology Account. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. All Synology Channel products are sold with 1 year remote support. Watch the entire Synology 2023 annual event below. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. 3.2 Exclusions. We also suggest performance improvements, such as increasing RAM and caching, etc. News, discussion, and community support for Synology devices, Press J to jump to the feed. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. By visiting the link above you can see what this service is all about. 5.8 Severability. Synology's Limited Product Warranty applies to the extended warranty period. You may see our New Product at Product Support Status. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Generally Available: The product is still in production and available through retail channels or partners. Timing Tap the number displayed here on your phone. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. 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