This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Older Pods can't be exchanged for the new model (2nd Generation). Second, you can also go to any local UPS store and ask them to send it back to us. There are two ways to do that actually. That you could make it resolved in a few days is wonderful. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Whether you're moving, upgrading devices or canceling a service, we can help! Drop off your equipment at any Xfinity Store or Comcast Service Center. They got more done in a few weeks than I did in over two years. Choose a reason for return and press Continue. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Click Print Shipping Label to print the label for your package. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you need to return or exchange xFi Pods, please see these specific instructions. You dont have long. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. . Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Drop off your equipment at any Xfinity Store or Comcast Service Center. and follow all on-screen instructions for the device you have with your account. Put the equipment being returned into its original box, and place . If you don't return the equipment you get charged for it. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Alternatively you can drop it off and use any box you want. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. To do so, click on the chat icon located at the top right of this forums page. You nailed it! Put the equipment being returned into its original box. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. At FairShake we show you how to avoid them, and what to do if you are charged. This can often be the source of complaints, lost equipment, and. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. You don't even need an appointment for this! Is Xfinity wrongly charging you an equipment return fee? Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Select a return option, follow the listed instructions, and press Confirm. How do I return my equipment back to Xfinity? Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. FairShake can help. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. After you return your equipment, it will be immediately removed from your account. Select Return Details for the device you're returning. Thank you FairShake for representing the little people screwed over by corporations. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Comcast Xfinity gives you. This way is going to keep you from even needing a return label. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. It is better to be safe than sorry. so that you can confirm you did everything the right way. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. They are really a light for us in a very hard time. If you have any other questions, let me know! But you dont have to let that happen. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Customers have learned the hard . It's not right what Big Business can get away with if we let them. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Keep the top portion of the label with the tracking number included, as this will be your receipt. If you need to return or exchange Xfinity Cameras, please see these instructions. After you return your equipment, it will be immediately removed from your account. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. And don't forget to get a receipt from UPS! Get the most out of Xfinity from Comcast by signing in to your account. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. One, you can take it to your local store and drop it off there. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Take your complaint beyond customer service and get a real resolution. I cant say enough good about this company! Learn more about thelimited warranty for Xfinity xFi Pods. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Alternatively you can drop it off and use any box you want. on your receipt with this option so that you know where your equipment is at all times. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Before you send anything back, be sure to take photos. Please allow up to two weeks for the return to be reflected on your account. 2023 FairShake. You need to make sure you return the right equipment. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Best of the Best. 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