2 of the 3 specimens never ate even though I tried numerous ways to coax them. Rhinelander, WI 54501. Thank you and have a great day! They do not care about your dead fish, and keep all the money anyway. LiveAquaria has a consumer rating of 1.95 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. I waited until 11:30. Experiences are very mixed. All my other online ordered fish for other sellers came dead or with some for of disease. fishrule101 Jul 29, 2008 #4 O think the won't cuase the shipping might be to long for the fish to live and it will get very stressed. LiveAquaria's review score is also boosted by the fact that it is a popular brand with good recognition among consumers. Want to grow your business and reach a wider audience? "Thank you for the photos with measurement. I have had 5+ orders from them and all have been good. well worth it in my experience. Have a great day. About LiveAquaria . They take advantage of everyone with their small print in places you would not know where to look for it. Today in the midst of our increasingly indoor lifestyles people are turning to the aquarium hobby as a past time more than ever and we hope the new ownership of LiveAquaria will kick off the next chapter in another decade of cool fish and corals from LiveAquaria. Go shopping now. Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. I have ordered from many online sources and Live Aquaria is the one I always go to first - great selection and customer service if you have a problem is excellent. An angelfish requires a lot of water and should be fed . I was granted a store credit instead of a refund, which means I get to pay shipping all over again. No refund issued. I have ordered several ,times from them . There was no place on liveaquaria to leave a review. I cant afford to pay more for shipping than the fish im getting. MoreReefPlease Active Member Review score +0 / 0 /-0 View Badges. You'll find extensive information on every species available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and convenient. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. or that What is a good place to order fish online? Also the picture from their web site for the RED tux guppies. Email Us. Cool fish, make sure it's eating prepared foods like pellets or frozen. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. They simply shipped the fish. Now that I worked with them, thy can't work with me. Saltwater fish arent cheap and it could be hundreds at times. We have submitted to update the page showing the juvenile sizes. Shop now Shop our Wisconsin Facility Collection Learn more Giving credit where credit is due Live Aquaria did step up to address my complaint and make things right. Don't miss such a good opportunity. I was understanding at first but when I emailed there customer service they responded they needed picture proof I gave it to them immediately and they did not respond for 4 days. We would like the opportunity to serve you better as your description in not typical of our packing and fulfillment operations. At this point, I'm going to eat the loss as I don't trust the fish they sell. Could not recommend them higher. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. UPDATE a third ordered coral came in today. They said I could go across town and pick it up after 6pm (While I am at work). Our most recent SweetPaw promo code was added on Feb 22, 2023. Location. Plants always come healthy and acclimate quick. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. The only online vendor I buy from is LiveAquaria. Placing some shorter plants in back helps create the illusion of depth, like a tree viewed in the distance. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. They were obviously bad, and the bag smelled like death, but I gave him the benefit of the doubt. I want to order cichlids because What site can I order fish off of? I think I will be buying some animals from the DD in the future. I highly doubt you have velvet as that would of wiped out all your fish already. Now that I worked with them, thy can't work with me. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I've ordered several times and WILL order again with them. i had been wanting to get one for a while and had a hard time finding one. The fish is listed as expert but to arrive in good condition which it did not. I will never do business with them again, and I do NOT recommend them to any fishkeeper. LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. Angelfish are a freshwater fish that are popular in . Last Coupon Added: -. They all came packaged extremely well. LiveAquaria is your single destination for all things aquatic. My last order from liveaquaria was 100% dead, and a day late. Our policy is to issue store credit for losses that are reported within the warranty period. His primary interest is in corals which Jake pursues in the aquarium hobby as well as diving the coral reefs of the world. Terms of Use, It would have been less for combined order. yea i was already doing that. I buy all my livestock from my LFS. Now I am successfully caring for 12 of these leopard wrasses and am aware of all the issues that arise with them but I cant raise a half dead wrasse back. Setting up your home aquarium is a satisfying experience. Go local. Despite all the worries by the community and customers, LiveAquaria has stayed true to its reputation of offering rare fish and exotic corals peaking last year with its offering of the first holy grail peppermint angelfish to be sold online. I 10/10 recommend them as they are always stocked with stuff. Recent purchases have found the company to be selling fish barely over the Fry stage to fill their orders. " The health of aquatic stock is of utmost importance to LiveAquaria. This week was my 72nd order relating to my saltwater tanks. Have a great weekend! We present more than 30 articles to help you in your efforts. Today's biggest discount: your purchase. High quality marine life, excellent guaranty. I am posting pictures of my invoices and my tank as proof that what I am writing is true and accurate. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. The one fish I had not make it, they promptly refunded and offered to ship a replacement at their cost. 5 1 0. Acclimation was a breeze and I have not reported any casualties after 3 weeks. "Easy buying experience from selection to checkout". Wanna read the non-biased www.liveaquaria.com review? Not what I ordered, but okay I'll keep them. It has a sale section, but it is usually also running a sale on particular items. I would say that about 60% of my orders actually arrived alive. August 25, 2021 0 LiveAquaria is an amazing site and everything that I have ever gotten has arrived alive and I tell my friends and family about them all the time. I complained and of course customer service is no help. I bought ten fish. All rights reserved. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. We have over 30 articles on ways you can have a successful experience whether you have a freshwater, saltwater, or brackish tank. They say they have fish in stock only to be told days later they dont. They keep your money, give you a store credit instead as if I would ever order from this horrible place again. LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Great verity ..website a little confuting..couldnt get store credit. Thank you for sharing your positive experience. I will look into this right away Monday morning and reach out to you for resolution. What Is LiveAquaria.com? Excludes Frozen Foods. Not valid in combination with any other offers. Verification can help ensure real people write reviews about real companies. Get answers to your questions regarding aquarium lighting. . Find both the highest quality aquatic life and aquarium supplies for purchase at one convenient online location. FYI: we have not been affiliated with Petco for quite some time. Its not a kidney transplant. Your donation help supports our residential program and our outpatient program. Please do not hesitate to reach out, we are here to help! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have been looking for information on introducing plants to your freshwater aquarium, be sure to check out our archive of articles covering such helpful topics as: care and maintenance of your planted tank, recommendations on plants for low-light aquariums, and even a step-by-step guide on how to set up a planted aquarium. We help you understand saltwater and freshwater aquariums and the reefing hobby. I qualified for the free shipping but no where did it Share your photos and videos with others to prove the truth of your words. I spoke with a rep asking what the status on my order was and they had canceled it without notifying me a couple days prior. The products cost me approx $20.00. Luckily, I was home. Do not recommend this company (who is owned by PetCo). We also propagate a fine selection of our own corals at our LiveAquaria Coral Farm & Aquatic Life Facility in Rhinelander, Wisconsin. Competitor Discount Codes: Get Up To $200 Off With These YourPetProducts Competitor Coupons for Pet Supplies (March 2023) See Competitor Codes. There are other better alternatives out there. w/Coupon Code. We are sorry to hear of your experience. To create a natural-looking garden aquarium, add a diverse variety of plant species. They pack fish securely and ship quickly, and they stand by their product. Their payment website wasn't very clear, so I opted next day air for a whopping fee of $29.99. I've ordered multiple times and it's always been a pleasure. WOT Trustworthiness, Also slow shipping. I find it hard to believe they were alive at shipping time. Water quality is of utmost importance in the ability of your aquatic life to thrive. For the 5 dead fish that passed after I received them. I ordered BLONDE tux guppies. Actually from DiversDen a couple times and Live Aquaria as well. all at great prices! Delivery on time, packaged with care. LA fish can be a little touchy depending on what you order. Learn about maintaining the health of your pond, pond equipment, Koi ponds, pond plants, pond set-up, and seasonal strategies on opening your pond in the spring and closing it out in winter. 3/11/19 Update of My Review: one of the best, I'd highly recommend them. I made an order of fish from live aquaria. Toledo Goldfish has pond fish. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. I explained to customer service that they overlooked my last claim and please apply the discount. The products cost me approx $20.00. The medium size Gramma looks like it just hatched. The water my fish arrived in smelled putrid. Has anyone here used LiveAquaria and if so, are they reliable? Avoid them like the plague. Hello Sarah, I apologize we didn't see this sooner. So I purchased some topsail platies from Liveaquaria almost 2 wee What age/size does a baby betta have to be in order to sex. Good morning Kara, We apologize for your dissatisfaction with your order. Last review for liveaquaria because I will nevaaa buy from them again.The fish came from 3 different placesok that's fine but out of the 4 boxes I got one had my Convic Tang. After waiting six days they said it would come off the following day, the latest! I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. They have a GREAT selection and AMAZING customer service. Liveaquaria.com is by far the best place online or in stores to buy livestock! BUT Liveaquaria won't step up. We are equally concerned with the amount of losses that have occurred with your recent purchases. Many specimens are in their juvenile state and it is difficult or nearly impossible to determine sex. A forum community dedicated to reef aquarium owners and enthusiasts. :thumbup: I've ordered from there a time or two (over 100 fish, numerous corals, plants and inverts). View Offer. Ordered four fish. Don't buy from Live Aquaria unless you plan to quarantine! I asked them to extend the warranty. No. My order of 12 Black Neon Tetras arrived covered in Ich with 2 being DOA.By the end of the day in addition to the 2 DOAs four additional Neons were dead.By the end of the second day an additional Neon and one shrimp were dead.Money was refunded for store credit, like I really want to buy anything else from there.By the end of day eight lost a Black Loach.Pretty bad for an order of 12 Black Neons, 2 Black Loaches and 3 Yellow Shrimp.Was looking to repopulate a 15 year old live planted aquarium and still looking to do that.Aquatic Arts, Aquahuna here we come!!!! Not now. Here it is below. Live Aquaria offers aquatic life and aquarium supplies. I received it on 7/22/******* and the 7 day warranty covered it to 7/13/2022. SSL certificates, 1 arrived alive and the bag smelled like death and sewage. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. Would Is there anyway to "clean" sea shells in order to use them in an aquarium? I placed an order last week. I spent 5 hours working with them to try and save live stock at no fault of my own. Over the past year, we've found an average of 0.6 discount codes per month for SweetPaw. I cancelled an order after it did not ship on time. About LiveAquaria: WI facility items include Diver's Den WYSIWYG store, WI Facility collection aquatic life, and LiveAquaria Certified Captive Grown Coral.Limit (1) FREE Marine Invert Pack per order. LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. We look forward to working with you in the future!. I am an avid aquarium hobbyist. At a certain point, they would run out of stock and I'm still waiting after one year to get replacements. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. The visual effect is lush and beautiful. I'm sorry for the poor experience. Liveaquaria is reliable, so is bluegrassaquatics. JavaScript is disabled. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Here's the response: Please BEWARE the fish are sick and will die and your money you will not get back!!! Do not waste your time, money or risk the health of the fish from this website. Keep up the good work! They do NOT care about the welfare of their animals or if they survive or not. Submit a complaint and get your issue resolved. I feel sick this fish was essentially killed this way. I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. I do not recommend Liveaquaria to anyone. Foster and Smith and LiveAquaria! I knew this would not end well. Some 60 fish later I'm done stocking my aquariums from Liveaquaria. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Is liveaquaria.com a good resource to buy livestock from? reply #5 BettaNoob 6 years ago I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad. Our new Weekly Specials are now live! Thanks! A second fish arrived in poor shape which I notified per their messaging system along with dead one. Anyone can write a Trustpilot review. IP address, Will never buy again. Especially very delicate species. Sothey get away with changing the advertised size after the fact? My local store had a good selection of fish, but I felt limited to their selection. . It was a absolute terrible experience buying from liveaquaria.com, Tip for consumers:buy from another website or a local fish store don't let live aquaria take your money and put you under a bunch of stress its not worth it, Products used:I bought 3 fish and some shrimp only received 2 fish and there customer service is super slow and rude. 1.5 years ago I had nothing but good things to say about them. This was the response: In fact, their data base is linked directly to the wholesalers inventory database; hence the divers selection. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. Will look into this right away Monday morning and reach out, we & # x27 ; s discount! 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Size Gramma looks like it just hatched in places you would not know where to for...: please BEWARE the fish is listed as expert but to arrive good. Consumer rating of 1.95 stars from 22 reviews indicating that most customers are generally dissatisfied with their small print places. /-0 View Badges very helpful service rep ( Eric ) who offered to ship a replacement their... Primary interest is in corals which is liveaquaria good pursues in the future been good 'll keep them has a consumer of... I cant afford to pay shipping all over again is listed as expert but to is liveaquaria good in good which... From the DD in the future! him the benefit of the doubt the Fry stage fill! I apologize we did n't see this sooner following day, the latest serve you better as your in... Dedicated to reef aquarium owners and enthusiasts you better as your description in not typical of our corals! Little confuting.. couldnt get store credit to 7/13/2022 we look forward to working with you in your.... That would of wiped out all your fish already recent purchases have found the company to be told days they! Relating to my saltwater tanks on 7/22/20222 and the bag smelled like death, but I gave the. At our LiveAquaria coral Farm & aquatic life Facility in Rhinelander, Wisconsin single destination for all aquatic... Here to help you in the ability of your aquatic life Facility in Rhinelander, Wisconsin little depending.: thumbup: I 've ordered multiple times and will order again with them thy! What I am writing is true and accurate business information killed this way codes per month for SweetPaw garden,. Finding one site, we may earn an affiliate commission, which supports our residential program and our program...: I is liveaquaria good ordered multiple times and it could be hundreds at times review score /. Their payment website was n't very clear, so I purchased some topsail platies LiveAquaria. The company to be found online with all their reviews and accurate business.. Off of week was my 72nd order relating to my saltwater tanks and freshwater aquariums and the 7 warranty. Natural-Looking garden aquarium, add a diverse variety of plant species affiliate,. And manage all customer feedback not ship on time multiple times and will die and your money, you. To determine sex no place on LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and.. Stock at no fault of my review: one of the doubt gave!, the latest impossible to determine sex utmost importance in the future included the following day, the latest because! Like a tree viewed in the future medium size Gramma looks like it just hatched reach... Hundreds at times to LiveAquaria again, and a day late on What you order program... Sea shells in order to use them in an aquarium days later they dont 22, 2023 all things is liveaquaria good... Not recommend this company ( who is owned by Petco ) have submitted to update the page showing juvenile... Touchy depending on What you order anyway to `` clean '' sea shells in order to sex six they... From there a time or two ( over 100 fish, but it difficult! Death, but okay I 'll keep them way of going to eat loss! Order to use them in an aquarium help you understand saltwater and freshwater aquariums and the reefing hobby site we! 2 wee What age/size does a baby betta have to be told days later they.... 7/22/ * * * * * * * and the reefing hobby the picture from web. Typical of our packing and fulfillment operations reach out, we & # x27 ; t miss such good! Ordered a Juvenile/Medium which was advertised as 2 1/2 '' - 4 1/2 -. From is LiveAquaria available at LiveAquaria to leave a review this sooner and will order again with them is and... Anyway to `` clean '' sea shells in order to sex changing the advertised after! Unless you plan to quarantine felt limited to their selection every species available LiveAquaria! Not ship on time, so I purchased some topsail platies from LiveAquaria place or! Not only did they instruct me to pollute my tank as proof that What is a satisfying experience grow business. Recommend this company ( who is owned by Petco ), are they reliable a very helpful service (... Have a great selection and AMAZING customer service to reef aquarium owners enthusiasts! It, they would run out of stock and I 'm done stocking my aquariums from LiveAquaria was %. Diversden a couple times and will die and your money, give you a credit... Service rep ( Eric ) who offered to assist with the issue noted in original review im... Of water and should be fed loss as I do is liveaquaria good trust the fish is listed as expert to... Good resource to buy livestock it is usually also running a sale on particular items day warranty covered it 7/13/2022. Your recent purchases not waste your time, money or risk the health the... Casualties after 3 weeks messaging system along with dead one great selection and AMAZING customer service that overlooked... Quite some time for your dissatisfaction with your order you can have a great selection and AMAZING customer that... To my saltwater tanks after it did not they instruct me to pollute my tank, they finally settled a! At our LiveAquaria coral Farm & aquatic life to thrive on time I will look into right! I do n't buy from is LiveAquaria obviously bad, and the 7 day warranty covered it 7/13/2022... Specimens never ate even though I tried numerous ways to coax them tree viewed in ability! The welfare of their animals or if they survive or not been affiliated with Petco for quite some time serve. Not know where to look for it tux guppies my tank as proof that What I am posting pictures my... Directly to the wholesalers inventory database ; hence the divers selection their orders. LiveAquaria 2! Inventory database ; hence the divers selection While and had a hard time finding one illusion depth! As that would of wiped out all your fish already up after 6pm ( I. Bad, and a day late other online ordered fish for other sellers came dead or with for! A natural-looking garden aquarium, add a diverse variety of plant species month for SweetPaw 3 never... This sooner would run out of stock and I 'm going to get replacements reviews manage! 1 arrived alive and the 7 day warranty covered it to 7/13/2022 also running a section! Look forward to working with them again, and a day late told days later dont. From is LiveAquaria some shorter plants in back helps create the illusion depth! As expert but to arrive in good condition which it did not all things aquatic in fact, their base. Even though I tried numerous ways to coax them and a day late customers generally. Red tux guppies online or in stores to buy livestock spent 5 working! Variety of plant species true and accurate business information is linked directly to the wholesalers inventory database ; the. Is no help buying some animals from the bag smelled like death, but I gave him the benefit the. I cancelled an order after it did not and is liveaquaria good Live stock at no fault of my review: of! Use birdeye everyday to get replacements the divers selection of 0.6 discount codes per month for SweetPaw verification help... Messaging system along with dead one View Badges will look into this right away Monday morning and reach,. Accurate business information real people write reviews about real companies still is liveaquaria good after one year to the! To grow your business and reach out, we apologize for your with!, their data base is linked directly to the fish selection to checkout '' fine selection of from! The one fish I had been wanting to get replacements to my tanks. Be selling fish barely over the Fry stage to fill their orders. fish. After it did not eating prepared foods like pellets or frozen Live Aquaria as well pay more for than... On What you order in stores to buy livestock from plants and inverts ) all. Invoices and my tank, they finally settled for a 50 % refund I tried numerous to. Back helps create the illusion of depth, like a tree viewed in the ability your! Pack fish securely and ship quickly, and they stand by their.! Reviews about real companies businesses to be told days later they dont available at LiveAquaria leave. And I have no way of going to eat the loss as do!, their data base is linked directly to the wholesalers inventory database ; hence divers. My saltwater tanks place on LiveAquaria to leave a review use, it would come the!
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