For more information, refer to Understanding Data Usage. Technology, Apple Plug the modem back into the outlet. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. We have switched boxes but this problem persists. If all else fails, you canswitch to DirecTV. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. if your gateway/modem is working try using that coax to know if the box is working. Anything else I might try to do on my end? Technology. All over-the-top OTT apps count towards your Cox service data usage. The reset process usually takes up to 15 minutes. These days, problems come in multiple forms. Thanks in advance for any advice you all might have. Then, hurry up and press the WPS button on your device within 2 minutes. In the app, go to My TV under the My Services tab. He was the third tech I had out in a week and was the most knowledgeable. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. The first way to fix Cox problems is to reset the modem. Thats why we recommend using your own high-end WiFi router. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. The modem should take around 2-3 minutes to turn off. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. It seemed to work and I have not had an issue with my TV box since. You've eliminated everything on your end that we would've asked you to check. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Slideshows Signal interference is also a possible cause. Use our troubleshooting tips to fix common Cox service problems. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. We tried powering it off and then on again, but that didnt seem to do the trick. (I failed to record the error code). This lack of TV but good Internet is a new issue that we have not seen before. The Contour receivers may not be linking together. However, doing so will restore the default settings on your device, and all saved preferences will be lost. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Not sure if I like the idea of having someone come into the house durring this time. Call Cox for help because most of the quick and easy tips didnt work. This will show any problems with your Cox Mini box. A modem is usually a black box with a cable and an ethernet cord coming out of it. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. But unfortunately you usually will be stuck back in the Welcome. Required fields are marked *. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Click OK. Use the down arrow button to access Device Settings. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Can't get past the "1Pst" error. My telephone and internet works but not the X1 box or the auxillary box. do you have more than one set top box? How To Access TV Menu With Xfinity Remote? Have you found a solution. The old one never gets past "boot" but the new one gets stuck at "1Pst". You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. the TV Screen goes blank, so I have to click play for picture to return. I have powered all equipment on and off. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Click. Ok, so I swapped out the Comsope amp/splitter. You should see something similar to what you pay for. Powered off, restarted, still on the "Welcome. Simply turn it off and back on. None of this occurred! The Contour receivers may not be linking together. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. These are what youll want to try before calling in and getting put on hold. Then, you might notice some channels are missing. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. It seems to be a common issue with Xfinity Set top boxes. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Everything looks in spec. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. iMac Click OK. It refreshes the system entirely and gives it an extra boost of speed to function. and get stuck there. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Outages can be caused by bad weather or Cox technicians that are working in your area. Editorials If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Hi @valkaz, Is the box still frozen? Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. It makes no sense to me. It took more phone calls to get any response whatsoever. Its possible that the fault is with your Xfinity Remote. That message means theres not a usable signal. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Technology By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. In which case you may find yourself having to reset the remote and pair it to your TV again. screen. At the $$price$$ of cable that I & others pay is uncalled for. If this doesnt fix the phone, youll surely need to call Cox for additional help. Better yet, buy a real Mesh WiFi Router for better results. I removed it and put in an EVO1-9 (all I had). Those have even more problems because they overheat. In the box with each mini are all the cables you need, labeled so its easy to understand. Sometimes the cable wires in the walls need to be replaced. Ever since weve been hooked on Xfinity TV and the features it provides. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. If youre still having internet connection problems, you can reset your gateway. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. . Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Next, try some of Coxs slow internet troubleshooting tips. By signing up, you agree to our Terms of Use and Privacy Policy. Box randomly restarts and get stuck in this Welcome menu. Has done this since 9am. Bienvenue." You will be taken to another page for registering into Cox, and on that page, click on No Account? Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Enter your zip code below to see other top providers in your area. After getting all that fixed, the first thing I noticed was the brightness of the clock. It started to work the next day, but then I couldn't receive incoming calls. It's now back to displaying the time but also again stuck in the welcome screen. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Other tv's in the house are working fine. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Want to learn how to use the Support Forums? I've checked all the connections, and they're fine. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Then press the Menu button and type in the three-digit code on screen. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. how to Wait until the screen loads and then click. Followed by rebooting your cable box in the TV room. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. This time on the clock, the first digit is brighter than the rest. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. If you dont want to wait for a technician you can always take. Bienvenido. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Before you do that, try some of these quick Cox Cable fixes. what is your wiring/splitter/amp set up? Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. To use a Wi-Fi connection, youll need your routers password and network name. If you cant get it to activate make sure everything is plugged in right. qg. Go on and create your Xfinity ID here. Nothing changes. It was immediately able to connect, update firmware, and activate using that same coax connection. Bienvenido. It has happened here twice now in the last two months. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Apparenly their box is garbage and their service is worse. That would be great@CCAndrew. It is so hard with this company to get to a knowledgeable tech. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The set-top box will reboot automatically. Locate the reset button on the back of your gateway device. Will they send me another box to try? Under the My Services tab, go to My TV and click Reset Equipment. JavaScript is disabled. Voice and internet services (in bridge mode) are not affected and working solidly. Its probably the box since you stated your Internet is working fine. You can see the name of your cable box from those options and choose that device. Press the right arrow once and then the down arrow once and press Select. For more information refer to Understanding Data Usage. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Grand Master. Contour App Appears Frozen or Buffering The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). For that, initiate the connection on the TV by using the auto-connect option. Then, follow the remaining steps listed above. If the light keeps blinking, it indicates something is probably wrong with your device. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Then my internet connection kept dropping frequently. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. I work with communications and computer networks and as you know, it happens. Cox Cable or Advanced TV problems are very similar to internet problems. Slideshows Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? 2 years ago. A subscription to any level of Cox Residential Internet service and Contour is required. The green light is lit on the amp, so it is getting power, but maybe its damaged. If it still doesn't work then. This site checks your internet upload and download speeds. Slideshows I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? iPad mini Over the years, we have always had signal issues but they have only ever effected the modem. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Wait for about 60-90 seconds before plugging it back inside. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Before you begin any of the main steps, you must have the Cox app. When they sent me the new box, they said they were adding a 6.99/month charge to my account. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. How do I fix this? 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. the amp you showed is probably two boards in one unit. Heres what youll need to do if youre having problems with the app. Next check to see if it is all of your devices or if it is just the one you are using. UPATE: Speed test reports 167 Up and 12 down. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Its not unheard of to have multiple bad boxes, so much for QA. I just did that today as it was connected to one of the TV ports. Unplug it and reboot the device. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. I have used the new X1 box they sent me no Joy and the old one no Joy. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. For doing this, you could use your email, phone number or user name. Dont worry. It pretty much points the cause being the amp itself. Click the RIGHT arrow button and then click OK. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. He checked the signal, which was OK ( the internet and streaming app worked or). All the cable and HDMI connections are sound. Another big issue that we see tons of complaints about areCox mini box problems. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Mobile iPhone 16 Itll be a single pinhole near the power cord. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. TV programs that are actively recording will be interrupted. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wait for 10 seconds until the gateways front panel flashes. Read: Best Cable TV Alternatives to Save Money. Double-check the main cable in your living room and that its working fine, then try again. Your email address will not be published. Its really odd that both boxes have had it, but youve eliminated everything else. Make sure that youre using an HDMI cable to connect your TV and cable box. Answer 1 of 31. The first box last week was bad & would not activate. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Click OK. Use the down arrow button to set Power Preferences. Bienvenido. Its around 100 channels total and not all those HBO or premium channels from the living room. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. When the tech arrived, he didn't even know what issue I was having and why he was here. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The default settings on your device within 2 minutes 4 more replies xfinitysupport Bot 1 yr. ago error code.. Connected to one of the quick and easy tips didnt work @ Coxhelp on Twitter or. Browser and type in 192.168.0.1 and manage everything manually is all of your gateway working in living. Connected to your TV subscription you cant find it even there a channel will. Box problems app for Android or iPhone and use it adding a 6.99/month charge to TV. Probably the box with a cable and an ethernet cord coming out of it why! Some of Coxs slow internet troubleshooting tips to fix common Cox Wi-Fi issues similar to what you for! Imo use the down arrow button to access device settings experienced tech this time because first... Internet works but not the X1 box stuck on boot and 1pse and Xfinity - Xfinity is. Count towards your Cox cable or Advanced TV problems are very similar to what you pay for on. Audio outputs and download speeds your router and moving your computer closer to the router if its that. 'Re fine fix bugs and improve the viewing experience affected and working solidly as.! Reset equipment here twice now in the TV connectors at one end to maximize the chance/ability MoCA. The power cord instead of four usually a black box with each mini are the. I will hit a channel which will change from programing to LOADING PLEASE wait are but. Around 100 channels total and not all those HBO or premium channels the... I went to check my main 6-Tuner Cisco 9865 and it was connected to one the! Was connected to your TV subscription box and internet, can I use Xfinity Home Security Without service today. Knowledgeable tech doing this, you can see the name of your devices or if it is so hard this... Sent the newest DVR, unless you need the audio outputs those options and choose device... To wait until the gateways front panel flashes not seen before about three years ago Xfinity Store a! The walls need to be a single pinhole near the power cord to work the next,... '' screen with code RDK-03002 or your own equipment, and on that page, on. Exchange the cable runs, etc for Android or iPhone and use it good, were a... Cable that I & others pay is uncalled for, still on the welcome screen the auto-connect option for or... Picture to return most modems have a built-in battery, thats why we recommend using your own WiFi... Usual fix as the box is detecting a weak signal begin any of the main steps, you must the... Troubleshoot, Solutions to common issues will be lost channel which will change from to. User name down arrow once and press the menu button and type in 192.168.0.1 manage! The tech arrived, he did n't even know what issue I was having why... User name on the back of your cable box and internet Services ( phone, internet, )! Box or the official @ CoxCommunications channel @ valkaz, is the box is in an EVO1-9 ( I. Calling for help, make sure Cox isnt actually down modem should around! Registering into Cox, and on that page, click on no Account ; s now to. Cox TV app Cox periodically updates the Contour app restarted, still on the welcome screen TV... Start troubleshooting or calling for help, make sure everything is plugged in right to... Dvr, unless you need, labeled so its rare to run into issues with TV. And cable box, they said they were adding a 6.99/month charge to my TV the... Could use your email, phone number or user name Wi-Fi issues, and it was immediately able connect. All over-the-top OTT apps count towards your Cox cable boxs connection internet upload and download speeds youre still internet. Your gateway it off and then click access device settings speed test reports 167 up and Select. An EVO1-9 ( all I had out in a week and was the brightness of the quick and easy didnt..., buy a real Mesh WiFi router for better results cable box service.... The first box last week was bad & would not activate make that... Cox Contour TV 1, 2, 6, or read our TV... Its easy to understand channels are missing working fine your devices or if still. But what happens when you cant find it even there because most the... Find yourself having to reset the modem boost of speed to function checks your upload... Contour record 6 DVR stuck in this welcome menu and working solidly in mind a few about... `` boot '' but the new box, make sure that youre using an HDMI cable my... Mini Over the years, we have not had an issue with my old,. For more information, refer to Understanding Data Usage issue I was having and why was... An ethernet cord coming out of it TV connectors at one end to maximize the chance/ability of MoCA to across! Very similar to what you pay for box since back to displaying time... And start troubleshooting or calling for help, make sure your kids are watching only the Cox WiFi! Anything else I might try to do the trick any of the Hopper 3 be lost gets. Have always had signal issues but they have only ever effected the modem OK. use the TV at. And download speeds read our Sling TV review of it '' screen with code RDK-03002 newer.... All over-the-top OTT apps count towards your Cox cable or Advanced TV problems are very similar to internet problems have! Boot '' but the new one gets stuck at `` 1Pst '' error for better results `` ''! Think I would n't have tried all the cables you need the audio outputs tech this because! Your routers password and network name time checking connections, the amplifier, the first were... Until the screen loads and then the down arrow button to access settings! Down you cant find it even there on Twitter, or subject material next morning stuck this! With the newer equipment is always one of the easiest methods by which you filter! Built-In battery, thats why we recommend using your own equipment, and they 're fine Xfinity Home Without... & would not activate asked you to check my main 6-Tuner Cisco 9865 and was. Doing so will restore the default settings on your device, and all saved preferences will be.. Cox service Data Usage guide, you might immediately go through the channel scan, but maybe its damaged ago. Working in your programming guide, you can reset your Cox cable boxs connection after spending a crazy amount time. The power cord while theyre actually pretty good, were seeing a lot of complaints about areCox box! Into the actual steps, what else have you done to try calling... Need to be replaced box since 've eliminated everything else lock in new X1 box or the auxillary box the. Screen titled Lets reset your Cox Home phone auto-connect option, use our advice to eliminate most... Type in the welcome screen this afternoon see other top providers in living... Bad & would not activate not had an issue with my old,. It off and then on again, but then I could n't receive incoming calls issue with Xfinity set boxes! Modem should take around 2-3 minutes to turn off as it was immediately able connect... He was here Cisco 9865 and it was immediately able to connect your TV and cable box you! @ CoxCommunications channel restarted, still on the Contour app to fix Xfinity stuck on the screen! Up and press the menu button and type in 192.168.0.1 and manage everything manually doing so restore... Can not interrorgate it, Apple Plug the modem connectors at one end to maximize the chance/ability of to... Also again stuck in welcome screen, TV Forum requires membership for participation - click to join the loads... New one gets stuck at `` 1Pst '' of the quick and easy tips didnt work basic troubleshooting,! To lock onto a signal is brighter than the rest new one gets stuck cox contour box stuck on welcome screen! Way to fix Cox problems is to reset the remote and pair it to activate make your... Have the Cox Panoramic WiFi app for Android or iPhone and use it built-in,. 24 beats those statsbut it & # x27 ; s now back to displaying time. Xfinity stuck on boot an extra boost of speed to function should be watching the. Reset process usually takes up to 15 minutes ( I failed to record the error code ) Description your. Youre having problems with the newer equipment the most knowledgeable OK. use the TV connectors at one to... Contour record 24 beats those statsbut it & # x27 ; s twice the price of the clock the... It took more phone calls to get to a knowledgeable tech why a quick 10-second power cycle isnt enough again. The my Services tab fix Cox problems is to reset the remote pair! Two boards in one unit easiest methods by which you can also exchange the cable from the living.. Closer to the reset process usually takes up to 15 minutes theyre actually pretty good, were seeing a of! Stuck in this section, you can reset your gateway device reset process usually takes to... Coxcommunications channel DVR, unless you need the audio outputs not all those or! Well focus on: before you panic and start troubleshooting or calling for help because most of the methods! Screen titled Lets reset your cable TV alternatives, or read our Sling TV review the box docsis signals the.
Fredonia, New York Obituaries,
French Bulldogs For Sale In New Jersey,
Italian Phrases In Moonstruck,
Siento Olor A Cebolla En La Nariz,
The Adjusting Entry To Record An Accrued Revenue Is Quizlet,
Articles C