Refunds are processed within 60 days after your request is received. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Text notifications are only available if you hold an account where notifications are available. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to This warranty does not apply to: Securus Technologies Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. These terms do not provide any third party with a remedy, claim, or right of reimbursement. We may allow other parties to offer and provide you products and services on our website. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. We refer to these products and services as our Products. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. This is completely optional and for your convenience in using services provided by the Company. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. Alaska and TDCJ customers have 365 days to request a refund. Governing Law and Other Terms. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Name of the facility from which the account holder is receiving calls. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Pricing, California To request a statement older than 90 days, account holders can email us with the request for a statement. How do I block a text message from an inmate? EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Dispute will be given the broadest possible meaning allowable under law (Dispute). To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. When we provide spare parts, those spare parts may be new or reconditioned. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. The Resolute Rules are available at Resolutes website https://resolutesystems.com. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). What can I do to prevent calls from being blocked? We will attempt to troubleshoot the issue. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. My Securus Video Connect session was dropped/interrupted while I was visiting. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. SIGN UP NOW WITH SECURTEL AND START SAVING Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. The Privacy Policy is incorporated herein by reference. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta Any third-party product and service marks contained on our website are the trademarks of their respective owners. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. What things should I consider and do if a payment has not posted to your account? Securus Technologies is a U.S.-based communication provider for incarcerated persons. What do I do if the Securus app wont open? Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. How do I get setup for eMessaging using the Securus Android app? Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Dallas, Texas 75265-0757, Facilities We Your Customer Agreement also means you agree to receive periodic email communications from us. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. We will, however, always post the changed terms on our website. para que almacenemos su informacin o su tarjeta de crdito o Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. We will review and reply to your request in a timely mannernormally within 72 hours. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Informal Dispute Resolution. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. What can the Securus Debit account funds be used for? Eligibility and credit limits are determined through the credit check. All Tablet sales are nonrefundable. VeriSign secured #1 Internet-trusted security seal. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . dbito caduque. Message and data rates with your mobile phone carrier may apply. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. We guarantee you'll save on Jail Calls, or you can have your money back. We help family and friends of incarcerated individuals. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. How do Idetermine what type of account to make a payment on? We seek out the best to join our team. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Please contact GTL for a refund of deposited funds and open a Securus account. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. In most cases, payments are posted to accounts within one hour. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? This chat history will be cleared once you click the END CHAT button. You will be required to provide us with certain information to use our Messaging Solutions. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. These plans will vary from facility to facility. Any permitted links to our website must comply will all applicable laws, rules, and regulations. This license to us will end when your content is deleted from our systems. 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