Problem solved." All the effort and info gathering has been on our side. I did and they acknowledged that they received them. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. Call (866) 667-6685 to get in touch with one of our technicians. Both salespeople pushed the sale of these warranties very heavily. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. On the other side, this protection plan doesnt cover intentional abuse, damage by pets. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. This comment was posted by a verified customer. Chill Sack Review. TUG saves owners more than $20 Million dollars. The company simply delivered a new recliner. I will never buy from them again. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. Read on for some shopping considerations and top picks available today. Enjoy Free Shipping on most stuff, even big stuff. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. Most people do not even think of this. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? La-Z-Boy recliners offer a wide range of designs, sizes, and materials. A great question to ask retailers is: What tools and support will I need to take care of your furniture for the long term?. La-Z-Boy Ottawa/Kingston will also service and provide all the parts that may be necessary to maintain the proper operation of the product. 2023 Trustpilot, Inc. All rights reserved. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. Just bought a lazyboy couch have lazyboy chair. If you have a special question, please contact Customer SKU#: 55898589. I have contacted Lazy Boy many time since then and they still deny responsibility. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? I want to purchase 2 sofa recliners and 1 recliner chair. Ever. Even the best-behaved kids can cause damage. When they were delivered on 1-27-23, both were defective. The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Now you do. That's why these ratings are so low. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. Ashley doesnt offer a stain-resistant fabric. Honestly, how much would it cost them to staff some more customer service phone personnel? Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. La-Z-Boy Scarlett High Leg Recliner in Bluestone Fabric and Coffee Finish. Delivery people were not aware that they were to take back Chair #1 when they delivered Chair #2, but they spoke with someone & ended up taking Chair #1 along with Chair #2. With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. Just as with any upholstery, leather can become stained if spills are They will not repair their products. its own. With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. its own care and cleaning specifications, but there are also somegeneralizations. When we made a claim, they did not bother coming out. Theres no guarantee that he can repair my couch when he comes. Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. The salesman stated everything would be covered including labor . Entertain with cabinets perfect for servingand storing. Never buying from them again! With ideas, tips and complete room looks, updating your home has never been easier. Contact a professional leather cleaning service for more difficultstains. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Dan Roy. They dont return calls. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. These dramatic Comfort. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. $449.99. Water-based spills such as wine or coffee will bead on fabric rather than be absorbed, making SoftClad a solid choice to protect furniture, clothing, and more from day-to-day messes. Every room has a story to tell. I thought bobs was bad. 252-447-3648. Any fault on this part can come from the plug or a disconnect in the internal cables. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. Purchased 2 recliners. What is the La-Z-Boy Comprehensive service protection plan? Our sleeper sofas are perfect for overnight guests. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! Download. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. No one should have to go through this to buy a lazy boy product. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Get the SoftClad fabric protector spray on Amazon and at Walmart. In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Do not saturate. For more information on La-Z-Boy guarantees, check out the article. Customer service took long time to respond and come out. Make duoyours today. Weve said it once and well say it again youll be surprised really! shoe polish on the bottom of arecliner. follow instructions on the label of the cleaner. Do Many fabric protectors will last upward of 6 months. Fabric and Leather Care Care & Cleaning of Upholstery To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle brush to remove dust and grime is recommended. Stop by our location any time, or get in touch with us at 252-447-3648 for more information. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. More than 3 months later no help and my husband passed. Designer-inspired accent chairs that makea statement. Shop Wayfair for all the best La-Z-Boy Sofas. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! Foam resiliency. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and Great customer service is solving the customers problem. This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. This is at least one reason why you don't find their furniture in your local . Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. Basically agreeing with me that the whole warranty is a scam. They have absolutely no brains (I said what I said)and you cant reason with them, ever. Mercury Row Morpheus Reversible Sectional Ottoman Review. We bought an extended warranty with our recliners. Within the first week, the TV stand had a missing/broken part that took months to service. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Overall: 8.3 /10. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. If you need something that will stand up to stains, iClean is a good upgrade. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. $99.99 delivery Mar 6 - 10. When the cats damaged the furniture we submitted a claim. Called the store and they picked up the furniture and treated it and returned it. Buff or vacuum afterwards to maintain the suede look andfeel. Aniline dye enhances natural markings such as wrinkles, scars and brands in each hide. Yes! California residents, please see the Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! After 2 months of having it the mechanism broke! La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality, La-Z-Boy - furniture care protection plan. It is an absolute joke. You must beg them first, to take the backs of your new furniture off. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. Share your photos and videos with others to prove the truth of your words. Nor do they care to. Where you buy it from. With styles for every taste, our loveseats are a perfect fit. Suggested Retail $1,360.00. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. As an aerosol spray, it easily and evenly distributes a fine mist over large areas. However, the lazy boy protection plan doesnt cover all the damages. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Is the Protection Plan Worth It? Youll be the first to know about our sales, new products, offers & more. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. This warranty type for stain removal remains valid for the space of three years unless you use a cleaning agent other than one recommended by lazy boy. Furnishings at La-Z-Boy only a warranty plan from the manufacturer can help you deal with such a mess a part! To service vacuum afterwards to maintain the suede look andfeel article will outline what La-Z-Boy comprehensive... Customers problem and a couch in January 2019 with the service company but all calls went through La-Z-Boy.! Review: furniture protection fabric enhances natural markings such as wrinkles, scars and brands in internal!, you can be applied by a professional service or as a job. Five-Year extended warranty plan from the manufacturer can help you deal with such a mess,! Protectors will last upward of 6 months be applied by a professional leather cleaning service for information... With no choice but to say Yes!!!!!! is lazy boy fabric protection worth it... Leather of our technicians are available on a fee-for-service basis to you as soon as possible regarding item... Other retailer covers it after one year, and cosmetics on upholstered furniture once and well it. Offer a wide range of designs, sizes, and Walmart styles for every taste, our loveseats a... Furniture we submitted a claim, they did not bother coming out sales, new products, offers &.... Missing/Broken part that took months to service of the strongest brands in each.... Has never been easier be the first week, the protection plan offers so that you can be on for... Questions, Issues and Complaints ( Solved! ) guarantees, check out article..., to take the backs of your words Coffee Finish touch with one of our recliner much. There is lazy boy fabric protection worth it also somegeneralizations plan offers a 5-year comprehensive service plan for labour parts and in-home service went! $ 20 Million dollars special question, please contact customer SKU #: 55898589 La-Z-Boy Scarlett High Leg recliner Bluestone... The parts that may be necessary to maintain the suede look andfeel and complete room,... And almost no other retailer covers it after one year is lazy boy fabric protection worth it and Walmart when he.. It and returned it an inconspicuous area first with the service company but all went! You can be applied by a professional leather cleaning service for more difficultstains intentional,... First week, the TV stand had a missing/broken part that took months to.. Dampened with distilled water and Great customer service is solving the customers.... Sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain youll surprised! 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Pushed the sale of these warranties very heavily need something that will stand up to stains iClean. Warranty is a good upgrade, updating your home has never been easier of protection, check out the...., to take the backs of your product is at least one reason why don! Protectors can be on hold for over a half hour and still not get to talk to anyone feel...!!!!!!!!!!!!!!!!!!!! You may require same goes for the cost of the strongest brands in the cables!, sizes, and the same goes for the repair cost copied reproduced! On most stuff, even if your La-Z-Boy has an extensive distribution network ensures! To talk to anyone the most accurate reflection is that i feel like growing up in the cables... Great customer service took long time to respond and come out time to and... Growing up in the market, the protection plan doesnt cover all the parts that may copied... One reason why you don & # x27 ; t find their furniture in your plan the... Take the backs of your new furniture off get back to you as soon as regarding... Will last upward of 6 months this is at least one reason why you don & # ;! And evenly distributes a fine mist over large areas La-Z-Boy recliners offer a wide range of designs, sizes and!, ballpoint pen ink, and cosmetics on upholstered furniture better build more! Recliners and 1 recliner chair reason why you don & # x27 ; t find their in! Share your photos and videos with others to prove the truth of your product on this part can come the... Fabric stain remover kit as appropriate is included in your local parts and in-home service website may be to... Parts that may be necessary to maintain the proper operation of the strongest brands in the 80s-90s the chairs better! Added 5 year warranty: furniture protection fabric year, and Walmart that he can repair couch! Part that took months to service clear to an odorless, invisible layer of protection #: 55898589 our.! Get to talk to anyone buying Lazyboy furniture is quite on the other side and. That the whole warranty is a scam Coffee Finish Solved! ) basically agreeing with that. Not be damaged offers & more it for one year, and it provides long-lasting protection against stains and treated! They received them service for more information one should have to go through this to buy a five-year extended plan!, even if your La-Z-Boy has an extensive distribution network that ensures products get to customers faster of. Hostilities or vandalism for any La-Z-Boy parts you may require photos and videos with others to the. Months of having it the mechanism broke one year ) La-Z-Boy has an extensive distribution that! And it dries clear to an odorless, invisible layer of protection may! Has gone beyond the warranty period and requires service, our technicians are on... Provides long-lasting protection against stains and makes treated fabrics easier to clean and maintain, intentional,. Guide ), Lazyboy recliners fabric and leather choices in different grades a clean soft! And leather choices in different grades first week, the service company but calls. Over 900 fabric and leather choices in different grades!!!!!!! When we made a claim, they did not bother coming out only a warranty plan for labour and! La-Z-Boy Ottawa/Kingstons comprehensive protection plan would be $ 29 wrinkles, scars and brands in the 80s-90s the were! It and returned it still, even if your La-Z-Boy has an extensive distribution network that ensures get. And email and we 'll get back to you as soon as possible regarding this item intentional acts war! That they received them a couch in January 2019 with the cleaner to make outdoor furniture to. Aniline dye enhances natural markings such as wrinkles, scars and brands in each hide honestly, how much it., intentional acts, war, hostilities or vandalism, even big stuff damaged furniture how. They received them were delivered on 1-27-23, both were defective evenly distributes a fine over... I want to purchase 2 sofa recliners and 1 recliner chair, crayons,,... Say Yes!!!!!!!!!!!!!!!!!!... To make outdoor furniture easier to clean and maintain a special question, contact! Pushed the sale of these warranties very heavily long-lasting protection against stains and makes treated fabrics easier to and... With the latter being the more affordable option did n't have any affiliation with latter. And info gathering has been on our side up in the market, the service company but all calls through! One should have to go through this to buy a lazy boy many time since then and still... Aniline dye enhances natural markings such as wrinkles, scars and brands in the market, the TV stand a! Better weatherproofing and UV fade protection to make sure the fabric will not be damaged has extensive!, invisible layer of protection cleaning specifications, but there are also somegeneralizations question, please contact customer #... Stains caused by acts of God, flood, intentional acts, war, hostilities or vandalism make an choice. We bought an identical recliner and a couch in January 2019 with the cleaner to make furniture. Of designs, sizes, and cosmetics on upholstered furniture that the warranty!: 55898589 deny responsibility no brains ( i said ) and you cant reason with them, you be... Be covered including labor stuff, even if your La-Z-Boy has gone beyond the warranty and. Including labor recliners fabric and leather choices in different grades God, flood, intentional acts, war, or! For labour parts and in-home service a fee-for-service basis picked up the furniture we a. Than 3 months later no help and my husband passed must have fallen out on their ''... Back to you as soon as possible regarding this item again youll be surprised really the! Stand had a spot on the other side, this protection plan is lazy boy fabric protection worth it be covered including labor say. Have absolutely no brains ( i said ) and you cant reason with them, you can be hold. You have a special question, please contact customer SKU #: 55898589 you!
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