Playing basketball, for instance, was really how I, one of the main ways in which I learned English. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Joy Huang: With that, Tony. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. When you have something like that, its not possible to know everything and control that decision-making. After that, Im done with all of that, he said. Deciding on the features for the company's products. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. Our blog offers vital advice and recommendations on industry best practices. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. I believe in open communication and finding a solution that works for all parties involved. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. We learned by doing deliveries we learned by working alongside restaurateurs. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. For me, that meant language, that meant earning income to buy Nintendo. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. For DoorDash, going public is a necessity.. I would also plan the delivery route in advance to avoid any delays. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Its only three questions. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. 1. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Thats most of the time what is actually happening. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. On this, Mr. Xu pointed to DoorDashs past. What were some lessons that you learned from that class that stuck with you? And, youre undoubtedly going to get your doubters along the way. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. And so at DoorDash for us, its always been about improving the selection that we offer customers. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Product managers can expect to work . To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. Other merger efforts have flopped. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Making the website more mobile-friendly and responsive for customers on the go. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. So Ill be quick. And then how that might translate into a successful outcome in an environment like DoorDash is. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Mr. Xu said the challenges were par for the course. We were looking a lot at the input metrics. With that, will now turn to student Q&A, I believe that Jenna is up first. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. What kinds of questions should I expect? Where do you think the DoorDash product will be in 5 years? What could go wrong? And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. We believe that true innovation happens when everyone . Those were the three questions that we were trying to answer. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I would then verify their order details, offer a solution, or initiate the refund process. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Youre listening to View From The Top, the podcast. Joy Huang: Thank you both for the questions. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. And then letting the score take care of itself, I think those are things that we both had to solve. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You will be asked to discuss your take-home assignment during this interview. As a result, the customer was satisfied with the resolution and continued to use our service. And, I think those are the things that are really, really important when the tough moments come. 10 frequent non-technical questions at DoorDash: Tell me about yourself Contact: [emailprotected], link to Top 25 Electrical Machines Interview Questions And Answers in 2023, link to Top 25 911 Dispatcher Interview Questions And Answers in 2023, How Important Is Education For Business Owners, Top 25 AJAX Interview Questions and Answers in 2023, Top 25 Data Structure Interview Questions and Answers in 2023, Top 25 Microsoft Word Interview Questions and Answers in 2023, Top 25 React Interview Questions and Answers in 2023, Top 25 DoorDash Interview Questions And Answers in 2023, Top 25 Dental School Interview Questions And Answers in 2023, Top 25 Delivery Manager Interview Questions And Answers in 2023, Top 25 Deep Learning Interview Questions And Answers in 2023, Top 25 Data Governance Interview Questions And Answers in 2023, Top 25 Culvers Interview Questions And Answers in 2023, Top 25 Critical Thinking Interview Questions and Answers in 2023, Top 25 Creative Thinking Interview Questions And Answers in 2023. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. They dont necessarily sell through DoorDash. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help.
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